Shipping policy

Where we ship

We ship to addresses in the United States, including Alaska, Hawaii and U.S. military APO, FPO and DPO addresses. We do not ship internationally. Orders with a non-U.S. ship-to address will be cancelled and refunded.

We do not currently offer free shipping, and there is no minimum order. You pay shipping on every order, including orders to Alaska, Hawaii and APO/FPO/DPO addresses. APO/FPO/DPO mail ships by USPS only, so we'll confirm the shipping cost and method with you before charging. Freight-only items may not be available to these destinations.

We never ship to civilian PO boxes. Every order needs a physical street address; the only exception is a military APO, FPO or DPO address. Orders with a PO box ship-to address will be held until you give us a street address, or cancelled and refunded.

How orders ship

WellKept Supply is a distributor. Some items ship directly from the manufacturer, and lead times vary by product. One order may arrive in several shipments on different days.

• Parcel (UPS, FedEx or USPS ground; USPS only for APO/FPO/DPO): pads, socks, small kits, signs, wipers and similar items. Smaller drum kits (20- and 30-gallon) ship by parcel, usually with a carrier surcharge for larger items.
• LTL freight (truck, usually on a pallet): 65- and 95-gallon overpack drum spill kits, spill pallets and decks, flammable cabinets and other large or heavy items. Freight items are marked "Ships by freight" on the product page.

Shipping rates

• Every order pays the shipping rate calculated at checkout from the ship-to address and the items in the cart. We do not currently offer free shipping, and there is no minimum order.
• Shipping is shown at checkout as a single shipping amount. Shipping charges are not refundable except as stated in our Refund & Returns Policy.
• Items that ship by LTL freight, and items marked "Quote only," are priced on a written quote before you're charged. Freight quotes show a single shipping amount. Freight quotes are valid for 10 business days and depend on the delivery details you give us (dock or no dock, liftgate, residential or limited-access, appointment).

Freight accessorial charges

Liftgate delivery (no loading dock or forklift), residential or limited-access delivery (homes, schools, construction sites, farms and similar locations), inside delivery, appointment and notify-before-delivery services are quoted on request and included in your freight quote.

You're responsible for giving accurate delivery information. If the carrier bills additional charges because the information given at checkout or in the quote was incomplete or wrong, or because of a failed delivery attempt, redelivery, storage, or a refused shipment that wasn't damaged, you authorize us to charge those amounts to your original payment method. We'll email you the carrier's invoice or a description of the charges, and the amount, before we charge.

Lead times

Lead time is the time until the order ships, not including transit. The estimated lead time for each item is shown on its product page or in your quote. Lead times are good-faith estimates, not guarantees.

Our shipping promise. Unless a different time is stated on the product page or in your quote, we expect each item to ship within 30 days after we receive your properly completed order.

Delays. If we learn an item can't ship within the stated time (or within 30 days if no time is stated), we'll email you before that time runs out. The email will give the new expected ship date (or say we don't know it) and let you choose to (a) accept the delay or (b) cancel that item for a full refund, by reply at no cost to you. If the new date is more than 30 days past the original time, or we can't give one, we'll cancel the item and refund you unless you tell us you want to wait. Refunds for cancelled items are issued to your original payment method within 7 business days.

Freight deliveries: inspect before you sign (important)

1. Count the pallets and cartons against the delivery receipt (bill of lading).
2. Look for crushed, wet, torn, leaking or punctured packaging before signing. You're entitled to take reasonable time to inspect before signing. Don't let the driver rush you.
3. If you see damage or a shortage, write it on the delivery receipt (e.g. "1 pallet crushed corner, contents not inspected") and take photos. A note like "subject to inspection" alone usually isn't enough. Describe the damage. If you sign without noting visible damage or a shortage, the carrier may deny the claim, and we may be unable to replace or refund the item at no charge.
4. You may refuse a shipment that is obviously destroyed. Note the reason on the receipt. Don't refuse a shipment only because the outer wrap is scuffed; note it and accept. Refusing an undamaged shipment may result in return-freight and restocking charges.
5. Email sales@wellkeptsupply.com within 2 business days of delivery for visible damage or shortage, with the order number, photos (packaging, labels and product) and the signed delivery receipt. Concealed damage found after unpacking must be reported within 5 calendar days of delivery. Keep all packaging and the product, and make them available for carrier inspection, until the claim is resolved. Don't ship damaged items anywhere, and never to our mailing address. If the item needs to come back, we'll send a return authorization and arrange the pickup or a prepaid label at no cost to you.

What happens next

• Consumer orders: damaged or lost in transit. We handle the claim with the shipping origin and the carrier. Normally we replace or refund once that claim is resolved, but you'll never wait longer than 30 days from your report: if the claim isn't resolved by then, we'll replace or refund anyway. We act right away, without waiting for any claim, when: (a) the whole shipment is destroyed or unusable (total loss), or you refused it at delivery because it was obviously destroyed; (b) the shipment is lost or never delivered (the carrier confirms it lost, or tracking hasn't updated for 5 business days in transit and a trace doesn't find it); or (c) the item is safety equipment you need to stay protected (for example, a spill kit or spill containment pallet for an active hazard). Replacement shipments we send are at our risk until delivered. You choose replacement or refund. A refund includes the price and the shipping paid for the affected items.
• Business buyers: risk of loss is yours once the goods are handed to the carrier (see "Title and risk of loss" below). You're responsible for the freight claim against the carrier. To protect it: inspect before signing, note damage or shortage on the delivery receipt or bill of lading, refuse only shipments that are obviously destroyed, keep all packaging and product, and report to us within the times above. We'll help: we'll provide the bill of lading, invoice, tracking and other documents you need, and coordinate with the shipping origin and carrier. If we or the shipping origin recover anything from the carrier or the shipper for your order (a replacement, credit or payment), we'll pass it through to you when we receive it. Beyond that pass-through, we don't replace or refund items damaged or lost in transit on business orders.
• Items that are defective or not what you ordered are always our responsibility, for every buyer: see our Refund & Returns Policy.

Nothing in this policy limits any rights you have under applicable consumer law.

Title and risk of loss

Business buyers: shipment contract. Orders by business buyers are shipped F.O.B. shipping point (the shipping origin, wherever the item ships from). Title and risk of loss pass to you when the goods are duly delivered to the carrier at the shipping origin, even if freight is prepaid and added to your invoice and even though we arrange the shipment. We're not required to deliver the goods at a particular destination; your ship-to address is the carrier's delivery instruction. Freight claims follow the steps above. Exception: if we pay the freight on a business order (for example, a shipment we send to correct our own error, or a replacement shipment we send), we carry the risk of loss until delivery on that shipment.

Alaska, Hawaii and military addresses. We do not currently offer free shipping. For business buyers, title and risk of loss on shipments to Alaska, Hawaii or an APO, FPO or DPO address always pass to you when the goods are delivered to the carrier at the shipping origin, and the exception above doesn't apply. Consumer orders to these destinations follow the consumer terms.

Consumers: title and risk of loss pass to you when the goods are delivered to your ship-to address.

"Business buyer" means a buyer purchasing for business, institutional, government or other non-household use (including any order with a company name, PO number, tax-exempt or resale certificate, or business account). Everyone else is a consumer.

Parcel deliveries

Report damaged, missing or wrong items within 5 calendar days of delivery to sales@wellkeptsupply.com, with photos. If tracking shows "delivered" but you can't find the package, please check with your receiving area and tell us within 5 calendar days. We'll open a carrier trace.

Hazardous materials

Some products may have carrier restrictions. If a product can't ship by standard methods, we'll contact you before shipping. Items regulated as hazardous materials under U.S. DOT rules (49 CFR Parts 171–180) may ship only by ground, may carry extra carrier surcharges, and may not be deliverable to some addresses (for example, PO boxes, military addresses or residences). Where a manufacturer's Safety Data Sheet (SDS) applies, it's available on the product page or on request. Read the SDS and label before use.

Sales tax

Sales tax is charged where we're required to collect it, based on the ship-to address. Tax-exempt and resale buyers must provide a valid exemption or resale certificate before ordering. We can't refund tax already collected on orders placed before a valid certificate is on file, except as the law allows.

This Shipping Policy is part of our Terms of Service.

Questions: (859) 534-9715 · sales@wellkeptsupply.com · Monday to Friday, 9 AM to 5 PM Eastern Time · Mail: WellKept Supply, 7659 Mall Road #1115, Florence, KY 41042 (correspondence only; this is not a returns address)