Refund policy

Returns

When this applies. This section covers returns of non-defective items (for example, ordered by mistake or no longer needed) and cancellations after an order has shipped. Items that arrive damaged, defective or wrong are covered separately below, with no fee.

Return window: 15 days

Eligible items can be returned within 15 days of delivery. The 15 days count from the delivery date shown in the carrier's tracking. Some items can't be returned or have a shorter window; that's shown on the product page before you buy.

How to request a return (RMA). Every return needs a return authorization (RMA). Before day 15, email sales@wellkeptsupply.com or use our contact form with:

  • your order number
  • the item(s) and quantity you want to return
  • the reason for the return
  • photos, if the item is damaged, defective or wrong

Don't contact the manufacturer directly. We'll reply with an RMA number, the return address for your item, the restocking fee (if any) and return instructions, normally within 2 business days. Requests made after the 15-day window aren't accepted.

Ship within 7 days. Ship the item to the return address in your RMA within 7 days after we issue the RMA, with the RMA number clearly marked. After that, the RMA expires.

Return conditions

Condition. Items must be unused, unopened, in their original packaging, and in resalable condition, with all seals, labels, contents and documentation, and must never have contacted any fluid, oil, fuel or chemical.

Return shipping. You pay return shipping. Either use the prepaid label we can provide, whose cost is deducted from your refund (the amount is stated in your RMA), or ship with your own carrier with tracking to the address in your RMA. Mark the RMA number clearly on the package.

WE CAN'T ACCEPT RETURNS AT OUR OWN ADDRESS. Items sent to WellKept Supply's mailing address, sent without an RMA, or sent anywhere other than the address in your RMA won't be accepted or refunded.

Restocking fee

A restocking fee of 26% of the price of the returned items applies to every return of a non-defective item and every cancellation after shipment. It's deducted from your refund. The fee is shown on product pages and in the cart before you buy, this policy is linked at checkout, and the fee is stated again in your RMA.

Shipping charges are never refunded on these returns or cancellations. You pay shipping to send a return back. The only exception is a proven defective or wrong item (see below), where we refund the original shipping charge and cover return shipping.

Final sale: items priced $35.00 and under

Items priced $35.00 or less are final sale. They can't be returned, cancelled after shipment, or refunded, except for quality problems, defects, wrong items, warranty issues, or damage in transit (handled as described below for consumer and business orders). Those get a replacement or refund at no cost under "Damaged, defective or wrong items" below. Final sale status is shown on the product page and in the cart before you buy.

Items that can't be returned

These items can't be returned for a refund. If they arrive damaged, defective or wrong, see the next section.

  • Items marked "Non-returnable" on the product page. Some brands and product lines don't accept returns, so their items are labelled "Non-returnable" on the product page before you buy. They can be returned only for defects or warranty issues (or if they arrive damaged or wrong).
  • Opened or used absorbents and spill kits (pads, rolls, socks, booms, pillows, loose absorbent, kit contents), and anything that has contacted any oil, fuel, chemical or other fluid. Kits are returnable only complete and unopened.
  • Custom, made-to-order, discontinued and clearance items.
  • All freight-shipped items and items marked "Quote only."
  • Products that are regulated hazardous materials or chemicals (see the product's SDS). Absorbents and spill kits rated for hazmat spills are not in this group: they're returnable when complete and unopened, like other absorbents.
  • Items priced $35.00 or less (final sale; see above).
  • Anything past the 15-day return window.

Do not ship used or contaminated material to us or to any return address. Used absorbents and spill debris may be hazardous waste or DOT-regulated hazardous material. Dispose of them according to the product's Safety Data Sheet and applicable federal, state and local rules. The sender is responsible for any resulting cleanup, disposal or regulatory costs.

Damaged, defective or wrong items

Contact us within 5 calendar days of delivery (visible freight damage: note it on the delivery receipt and tell us within 2 business days), with photos. Defective or wrong items (all buyers): there's no restocking fee, we pay any return freight, and we'll replace or refund the item. On a proven defective or wrong item we also refund the original shipping charge. Items damaged or lost in transit on consumer orders: no fee and no return cost. We replace or refund (your choice) once the claim with the shipping origin and carrier is resolved, and never later than 30 days after your report. Replacement shipments we send are at our risk. We act right away for a total loss, a lost or undelivered shipment, or safety equipment you need, as described in our Shipping Policy. Items damaged or lost in transit on business orders: when the business buyer pays the freight, risk of loss passes to the buyer when the goods are handed to the carrier, so the buyer files the freight claim (if we paid the freight, we carry that risk). We'll provide documents, coordinate with the shipping origin and carrier, and pass through any replacement, credit or payment we or the shipping origin recover, as described in our Shipping Policy. If it needs to come back, we'll send a prepaid label or arrange a freight pickup. Often you won't need to return it at all, so please don't ship it anywhere until we tell you how. For freight damage, see the inspection steps in our Shipping Policy. Defects that show up later in normal use are handled under the manufacturer's warranty (see below). Nothing in this policy limits rights you have under applicable consumer law.

Refunds

Refunds are issued only after the return facility receives, inspects and accepts the item. The refund is the item price minus the restocking fee and any prepaid return-label cost. Original shipping isn't refunded (except on a proven defective or wrong item, as stated above). If an item doesn't pass inspection (for example, it's opened, used, damaged after delivery, incomplete or not resalable), we'll tell you why in writing, with photos on request, and offer to send it back to you at your cost. An item that doesn't pass inspection isn't eligible for a refund. Tracked delivery to the return address and our written inspection result determine whether a refund is due. Approved refunds go to the original payment method and usually post within 7 business days after acceptance, depending on your card issuer. If acceptance hasn't been confirmed within 10 business days after tracking shows delivery to the return address, contact us and we'll follow up.

Cancellations

  • Before shipment: cancel at no charge, with a full refund and no restocking fee.
  • If we can't ship on time (within the stated time, or 30 days if none is stated): you may cancel for a full refund, no fee, issued within 7 business days of cancellation.
  • After shipment: treated as a return. An RMA is required, the 26% restocking fee and return shipping apply, and original shipping isn't refunded. Non-returnable items can't be cancelled after they ship.

Warranty

Products are covered only by the manufacturer's warranty, if any. We'll pass that warranty through to you and help you file a claim. WellKept Supply doesn't give its own written warranty. TO THE EXTENT ALLOWED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, as further described in our Terms of Service. Some states don't allow implied warranties to be disclaimed or limited, so this may not apply to you.

This policy is part of our Terms of Service. Nothing in it limits rights you have under applicable consumer law.

Questions: (859) 534-9715 · sales@wellkeptsupply.com · Mail: WellKept Supply, 7659 Mall Road #1115, Florence, KY 41042 (correspondence only; this is not a returns address)

You can request a written copy of this policy by emailing sales@wellkeptsupply.com.